Privacy Policy

1. Who we are

ZSS UK Ltd is a London-based construction and refurbishment company.

For the purposes of data protection law, ZSS UK Ltd is the data controller for the personal information we collect and use.

2. What information we collect

We may collect and process the following types of personal information:

• Your name, email address, phone number and address
• Details about your enquiry, project or property
• Photos, videos, drawings, plans, surveys or documents you choose to send us
• Quotation, invoice and payment information
• Records of emails, phone calls, WhatsApp messages and other communications
• Website usage information, including cookies, analytics data and contact form submissions

We only collect information that is relevant to dealing with your enquiry, providing our services, preparing quotations, managing projects and meeting our legal or business obligations.

3. How we collect your information

We may collect personal information when you:

• Contact us by phone, email, WhatsApp or through our website
• Submit an enquiry or contact form
• Ask us to provide a quote or site visit
• Send us photos, plans, surveys or project documents
• Instruct us to carry out works
• Communicate with us during or after a project
• Use our website and accept cookies

4. How we use your information

We use your personal information to:

• Respond to enquiries
• Arrange site visits
• Prepare quotations and estimates
• Review surveys, drawings, photos and property information
• Carry out construction, refurbishment, repair and maintenance works
• Communicate with you about your project
• Manage invoices, payments and accounts
• Keep records of work carried out
• Deal with warranties, aftercare, complaints or disputes
• Improve our website, services and customer experience
• Comply with legal, accounting, insurance and regulatory obligations

5. Our lawful basis for using your information

Contract - where we need your information to provide a quote, arrange works, carry out a project or manage our agreement with you.

Legitimate interests - where we use your information to run our business, respond to enquiries, keep project records, improve our services, protect our legal position or communicate with clients.

Legal obligation - where we need to keep records for tax, accounting, health and safety, insurance or regulatory reasons.

Consent - where you have given us permission, for example for certain cookies, marketing communications or optional website tracking. You can withdraw your consent at any time.

6. Who we may share your information with

We may share your information where necessary with:

• Our employees, directors and project team
• Subcontractors, tradespeople and suppliers involved in your project
• Professional advisers such as accountants, insurers or legal advisers
• Building control, local authorities or other regulatory bodies where required
• IT, website, email, cloud storage, accounting and payment service providers
• Debt recovery or legal services if required to recover unpaid sums or protect our legal rights

We do not sell your personal information.

7. Photos, videos and project images

We may take photos or videos of work before, during or after a project for project management, records, quotations, insurance, quality control or dispute prevention.

We will not publish identifiable images of your property, address or personal belongings for marketing purposes without your permission.

8. How long we keep your information

We only keep your personal information for as long as necessary.

Enquiry information may be kept for a reasonable period so we can respond, follow up and keep business records.

Client, project, invoice and contract records may be kept for longer where required for accounting, tax, insurance, warranty, legal or dispute-related purposes.

Photos, surveys, drawings and project documents may be kept where needed for project records, aftercare, warranties, insurance, legal protection or dispute prevention.

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

9. Cookies and website analytics

Our website may use cookies and similar technologies to help the site work properly, understand how visitors use the website and improve performance.

We use Squarespace Analytics to collect basic information about how visitors use our website. This may include information such as page views, visits, traffic sources, visitor activity and general website performance. This helps us understand how people find and use our website so we can improve our services and user experience.

Some cookies are essential for the website to function. Other cookies, including analytics and performance cookies, may only be used where required consent has been given through the website cookie banner.

You can change your cookie preferences through your browser settings or through the cookie options shown on our website where available.

10. How we protect your information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

This includes using appropriate systems, access controls and secure storage where possible. However, no method of online communication or storage is completely secure, so we cannot guarantee absolute security.

11. International transfers

Some of the technology providers we use, such as website hosting, email, cloud storage, analytics or software providers, may process information outside the UK.

Where this happens, we aim to use providers that have appropriate safeguards in place to protect your personal information in line with data protection law.

12. Your rights

Under data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Ask for your information to be transferred to another organisation in certain circumstances

You also have the right to object to us using your personal information where we rely on legitimate interests.

To exercise your rights, please contact us using the details above.

13. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

14. Automated decision-making

We do not use your personal information to make automated decisions that have legal or similarly significant effects on you.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.