Frequently asked questions.

ZSS UK Ltd is a London-based construction and refurbishment company specialising in high-quality building, renovation, and finishing works. We combine craftsmanship, precision, and a problem-solving mindset — often making the “impossible” possible for our clients.

Our focus is simple:
Deliver excellent work, communicate honestly, and create long-term relationships built on trust and loyalty.

What makes you different from other contractors?

We’re consistent. We’re reliable. And we genuinely care.
Clients choose us because:

• We deliver high-spec, long-lasting results

• We keep homes clean, protected, and respected

• Our team is friendly, professional, and easy to communicate with

• We provide clear, itemised quotations

• We don’t cut corners

• We find solutions — even for challenging projects

• Most new clients come from recommendations and repeat work

We’re proud of that, because loyalty and trust matter to us.

What services do you offer?

We cover a full spectrum of construction and refurbishment services, including:

• Full residential refurbishments

• High-end interior finishing

• Kitchens, bathrooms, and wet room installations

• Tiling, flooring, decorative work

• Painting, decorating, wall repair & plastering

• Electrical rewiring, lighting, sockets

• Plumbing, leak repairs & pipework

• Underfloor heating & radiator upgrades

• Roof repairs, guttering & downpipes

• Brickwork, pointing & masonry

• Structural alterations & steel installations

• Extensions (rear, side, single-storey, double-storey)

• Loft conversions & garage conversions

• Landscaping, patios, steps, fencing

• Drainage works, non-return valves, vault repairs

• Insurance reinstatement works

• Bespoke joinery & carpentry

• Door and window installation

• Site clearance, waste removal & make-good repairs

We also take on bespoke projects — tell us the challenge, and we’ll work to make it possible.

How do you ensure quality?

Quality is at the centre of what we do. Our team consists of skilled tradesmen with years of experience, and every project is checked carefully at each stage. We only use trusted materials and maintain high-spec standards throughout.

How clean are your working practices?

Very.
We protect flooring, furniture, walls, and access routes using:

• Dust sheets

• Plastic coverings

• Heavy-duty floor protection

• Extraction tools to minimise dust

We tidy up every day — not just at the end of the job — because your home should never feel like a building site.

What is your company philosophy?

Our philosophy is built on craftsmanship, loyalty, honesty, and long-term trust.
We aim to be the builders you stay with for years; the ones you call again because you know the work will be done right, every time.

How do I request a quote?

You can contact us through the website form, Instagram, phone, or email.
We arrange a site visit, discuss your needs, and provide a detailed, itemised quotation. No vague pricing — full transparency.

Do you provide itemised quotes?

Yes. Each tender includes:

• A clear scope of works

• Item-by-item pricing

• Material inclusions/exclusions

• Timelines for each stage

• Payment structure

• Optional or provisional items

This ensures full clarity and avoids any surprises.

How long will my project take?

Timelines depend on the project size, but after our visit we provide a structured schedule of works. We work efficiently without compromising on safety or finish.

Do you require a deposit?

For most projects, yes. The deposit secures your booking and covers materials and early-stage labour. Full details are included in your invoice.

Are you insured?

Yes. ZSS UK Ltd is fully insured with:

• Public liability insurance

• Employer’s liability

• Contractors’ all-risk cover

• Professional indemnity (when required)

Your home is protected at every stage.

Do you work with insurance claims?

Absolutely. If your property has suffered leaks, structural damage or water ingress, we can handle:

• Reports

• Photos

• Itemised estimates

• Full reinstatement works

Will I receive updates during the project?

Yes. Communication is key to our service.
You’ll be updated regularly — daily if needed — and always kept informed about progress, timelines, and next steps.

What areas do you cover?

We cover most of London and surrounding areas, including:

• West London

• Central London

• South West London

• North & North West

• East London

• And further upon request

Do you guarantee your work?

Yes — all work comes with a workmanship guarantee.
Specific guarantees vary by project and material, and we outline everything upfront.

What happens if I need help after the job is finished?

We’re always here. Many clients return to us for future projects, and we’re happy to assist with follow-up questions, advice, or new work. Our relationship doesn’t end when we leave your property.

Why Choose ZSS UK Ltd?

• High-spec craftsmanship

• Friendly, respectful, and reliable team

• Strong focus on cleanliness and protection

• Detailed, transparent quotations

• Years of experience across all trades

• Excellent communication from start to finish

• Honest advice and realistic timelines

• Long-term loyalty — many clients stay with us for years

• A genuine commitment to making the impossible possible

We don’t just build houses.
We build trust — and homes that last.